
Frequently Asked Questions (FAQ)
š¦ Can I pay on delivery?
Yes! At JamboMall, you only pay when your order arrives. No upfront payments, no worries.
š Is delivery really free?
Absolutely. Delivery is 100% free anywhere in Kenya ā no hidden charges.
ā±ļø How long does delivery take?
Most orders are delivered within 24 to 72 hours, depending on your location. Our rider will contact you before delivery.
šļø Are your products genuine?
Yes. We only sell authentic, carefully selected products. No fakes, no low-quality items.
š What if I have a problem with my order?
You can easily reach our customer care team via phone, WhatsApp, or email. Weāre friendly and fast to respond.
š How do I place an order?
- Choose your product
- Select size or color (if needed)
- Click "Order Now"
- Fill in your details
- Get your package ā then pay on delivery
š Do you deliver to my town?
Yes! We deliver to all major towns and cities in Kenya ā Nairobi, Mombasa, Kisumu, Eldoret, Nakuru, Machakos and more.
š¬ How can I reach you?
Just click the WhatsApp icon on our site or use the Contact Us page. Weāre here for you every day of the week.